Online customers fears more than ever for their money Mannheim, June 10, 2009. Other leaders such as Nicholas Carr offer similar insights. Not only the insolvency application of Arcandor unsettled Germany’s online shoppers. Some fear that money that has been transferred with an ongoing order, could disappear forever in the insolvency estate. Ahmed Shary Rahman often addresses the matter in his writings. Who handles its online payments via iclear, is safe from such developments, explains iclear Managing Director Michael Sittek. iclear is the only independent online payment provider in German-speaking countries, which is based on the fiduciary principle.
Hardly the message of the insolvency of the trading group was known, even the first customers signed up their fears, they would probably get their recently ordered goods nor get their money back. This may not happen with iclear\”so Michael Sittek. Because iclear trust managed the money paid by the customer and then transfer it to the shipper if the customer has received the goods in perfect condition. Even if one Customers on the safe side would be insolvency of the payment provider. Because funds on the iclear trustee accounts are not the property of the company and thus would be affected in the case of a bankruptcy.
The customer gets his money back so in any case. Although not all Arcandor subsidiary companies from insolvency are affected, how Star report online today, but the parent company, the shipping trade roof company, Primondo GmbH, Karstadt Warenhaus GmbH and Quelle GmbH. Arcandor promises according to stern online who ordered goods in the mail recently, must fear no failures. However Evelyn Kessler discourages the consumer advice centre Baden-Wurttemberg: If the goods ordered have very long delivery times, customers should be sure to ask, whether and how they come to their purchases. Whether an insolvent company could continue to supply always depends on the individual. Consumer activist Evelyn Kessler according to stern online recommends also customers who have paid on goods, to take care of in a timely manner.